Customer Service and Support
Healthcare emergency management professionals need to know they have the resources and response capabilities at a moment's notice. LiveProcess Customer Service and Support options provide around-the-clock confidence to anyone using our platform, whether it's in person, by phone or email, or web-based LiveSupport.
Training and Implementation
LiveProcess' Training and Implementation services assure that everyone involved in the day-to-day use of the LiveProcess platform is thoroughly versed in all of its capabilities. We have a proven track record of exceeding our customers' expectations and ensuring a smooth and seamless implementation.
At all times, we are standing by, ready to handle any issues as they arise. From installation and the initial upload of your preparedness documents and policies, to web-based and on-site training and certification, LiveProcess is here to support you 24/7, 365 days a year.
Professional Services
LiveProcess Professional Services are available when expert consultation and assistance are needed to develop policies, procedures and plans, assist with compliance issues, and consult on drills and exercises.
Software as a Service (Saas Model)
Because LiveProcess is offered in a Software as a Service (SaaS) model, our customers only need a computer and Internet access to fully manage their operations.
Exceptional around-the-clock service and support and comprehensive and committed training and implementation programs are at the core of what we do to support our industry-leading emergency preparedness platform.
The LiveProcess staff will deliver the tools and know-how that will have you and your facility at peak emergency preparedness and response levels faster and easier than you ever thought possible.
LiveProcess Services:
Training and Implementation
Customer Service and Support
Contact LiveProcess for more information.
are responsible for all phases of incident management, exercises and drills, compliance and reporting and daily program management for their facility.
are accountable for all facility operations, including risk management oversight and ensuring they are in compliance with Joint Commission and other standards.
are charged with planning, conducting and maintaining regional emergency readiness, response and recovery plans, ensuring integration with overall county and state plans.
oversee their facility's critical information infrastructure, including data integrity and security and internal/external communications.
Children’s Medical Center in Dallas, Texas implemented LiveProcess just weeks before Hurricanes Ike and Gustav slammed the state. Learn how LiveProcess helped Children’s during these disaster events.
Learn how LiveProcess can help you plan for and respond to H1N1 flu including managing patient surge, bed and resource tracking, and real-time communications and After Action Reporting.